Instagram is a great way to “share life with [followers] through a series of pictures” and although healthcare is slow to adopt social media, it can provide some cool marketing for hospitals and other healthcare organizations. This mobile based social media platform creates a great opportunity to use social media marketing to develop a positive image of healthcare environments which are often feared by many. (Did you know Nosocomephobia– the fear of hospitals – is a real thing?)
For starters, it’s all about the internal stakeholders – the employees. Capitalize on your staff that are the front line employees that are lucky enough to witness the miracles and happiness that can be found in healthcare. Find photos of staff enjoying time with each other or their patients. This associates real people and real faces to your organization which will engage followers and patients.
Next, maybe there’s a new development, staff member, product, or event happening at your organization. Let your followers know with a sneak peek preview on Instagram. This will help entice current and new followers while keeping your organization on the forefront of your follower’s minds.
Most people don’t see the inside of a hospital or other care organization unless you’re a patient or visiting a patient. Open the rest of your organization up to the masses by sharing “behind the scene photos” from around the facility or from organization sponsored events.
Humor is very important when dealing with healthcare. Although a level of professionalism and awareness is certainly required in healthcare marketing, humor still can lighten the mood of serious topics in a positive way. Even more so – keep it simple. Followers want to see lighthearted yet emotional content that will help entice followers to get involved.
These strategies all create a warmer and friendlier environment for your healthcare organization which can increase the engagement and recognition with patients. Personally, I know I would want to know that the organization ensure my wellbeing and safety in a time of need is up-to-date and “hip” with trends. If the organization is engaging on social media, I would assume that they are also in tune with healthcare trends and delivery of care best practices.
All these tips are fine and well-intended, but when it comes down to it, the only true way of knowing what works and what doesn’t is to conduct trial and error while measuring the effectiveness. The amount of followers would be a quick judgment but not always the best metric. Frequency of your posts and engagement in the forms of likes and comments are strong measurements of success. These data points can be taken even further to begin analyzing the best strategy for future post. Measuring the traction of personalized hashtags and taking note of which photos had the most engagement with what photo filters are great tools for future planning. All in all, social media can be scary for an industry like healthcare, but it holds so much potential for success. Just look at Mayo Clinic!
Interesting! As I read your blog I wondered how Instagram could be helpful given that HIPAA prevents all but those pictures with written authorization to be shared. Of course I’m referring to patients. After all, when I think healthcare I think patients. You’ve schooled me though. I’m reminded that there is a LOT of behind the scenes actions going on all of the time. My dentist uses Facebook as a social media means for connecting with their patients. There are smile makeover contests, fun trivia contests, etc. Sometimes they’ll post that a prime spot opened up in the schedule, but most of the time its all about connection and fun. Videos of the dentist skateboarding and doing the break dance “worm” move are examples of the fun. Recently one of the ladies who works at the front desk left her job there. They created a photo montage of memories with her and posted it on Facebook thanking her for her service to the practice and wishing her all of the best in her future. In the past, I’ve had twice a year interaction with my dentists. Since seeing this dentist, I feel more like I have friends who work in a dental office. If this dentist was not an absolute perfectionist with his dentistry, I would not be his patient, regardless of how friendly he and his staff were on Facebook. Facebook however, keeps me connected to them in a different way than I have experienced with any healthcare provider before.
Kristen,
Great post! The ideas and opportunities social media offers the healthcare industry are enormous. But HIPPA and privacy concerns of the consumer outweighs the integration opportunities with social media.
Kristen,
I think that this is a great idea, as long as you can manage risks associated with HIPPA. One of the things you mentioned was posting pictures of employees interacting, I think that as long as it doesn’t have patients or patient information in the picture this would be okay. It may also be a great way to improve employee moral, since most people like seeing their picture posted.
Thanks Pat